Cancellation Policy:
- Order Cancellation:
- To cancel an order, please contact our customer service team at info@kidfactory.in or Contact – 9073091744 with your order number and details.
- Order must be cancelled before the order has been shipped.
- If You do not like our quality, return the goods within two days of delivery. For return please contact our customer service team at info@kidfactory.in or Contact – 9073091744 this number.
Return Policy:
- Defective or Damaged Products:
- If you receive a defective or damaged product, please report it to our customer service team within 2 days of receiving the order.
- Provide clear photos of the defect or damage, and we will arrange for a replacement or refund.
- Incorrect Items Received:
- If you receive items that differ from your order, please contact us within 2 days of receiving the order.
- We will arrange for the return of the incorrect items and send you the correct items or provide a refund.
- Return Eligibility:
- Returns are accepted for manufacturing defects, damages during transit, or if the wrong items are received.
- Return Procedure:
- To initiate a return, please contact our customer service team at info@kidfactory.in or Contact – 9073091744 to obtain a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package.
- Ship the return items to the address provided by our customer service team.
- Return Shipping Costs:
- Return shipping costs for defective or incorrect items or quality Issue will be covered by Our Company.
- For other returns, the customer is responsible for the return shipping costs.
- Refund Process:
- Refunds will be processed within 3 days of receiving the returned items.
- Refunds will be issued using the original payment method.
Note:
- All returns must be in unused and saleable condition, with original packaging and tags intact.
- Kidfactory reserves the right to refuse returns that do not meet the above criteria.