Effective Date: 01-04-2024
This Privacy Policy outlines the practices and policies at kidfactory.in regarding the collection, use, and disclosure of information we receive from users of our B2B e-commerce website kidfactory.in. We are committed to protecting your privacy and ensuring the security of your personal and business information. By accessing or using our Website, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect and store the following types of information when you use our Website:
a. Personal Information:
- Contact information, such as your name, business name, email address, postal address, phone number, WhatsApp number and GST/PAN number.
- Login credentials, such as usernames and passwords for registered users.
- Billing and payment information, billing address, and transaction history.
- Other information you provide to us voluntarily, such as feedback or inquiries.
b. Usage Information:
- Information about your use of the Website, including IP address, browser type, operating system, device information, and access times.
- Data on your interactions with our Website, such as pages viewed, products searched for, and orders placed.
2. How We Use Your Information
We use the collected information for the following purposes:
a. Providing Services:
- Managing your account and providing access to our e-commerce platform.
- Processing and fulfilling your orders.
- GST/PAN number is used for to provide Tax invoice purpose only.
- Communicating with you about your account, orders, and product updates.
- Responding to your inquiries and providing customer support.
b. Improving Website and Services:
- Analyzing and enhancing the functionality and performance of the Website.
- Customizing your experience based on your preferences and usage patterns.
- Conducting research and analysis to improve our products and services.
c. Marketing and Communications:
- Sending you promotional and marketing communications (you can opt-out at any time).
- Notifying you about changes to our services or policies.
- Seeking your feedback through surveys and questionnaires.
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
a. Service Providers:
- We may share information with third-party service providers who assist us in delivering our services, such as payment processors, shipping providers, and IT service providers. These service providers are contractually obligated to protect your information.
b. Legal Compliance:
- We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, and protect our rights, privacy, safety, or property.
c. Business Transactions:
- In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Your Choices and Rights
You have certain rights regarding your personal information:
- You can review, update, or delete your account information by logging into your account or contacting us.
- You can opt-out of receiving marketing communications at any time.
- You may request access to the personal information we hold about you, subject to applicable laws.
- You can object to the processing of your information under certain circumstances.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the Internet or storage method is 100% secure, and we cannot guarantee absolute security.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised Privacy Policy on our Website. Please review this policy periodically.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at info@kidfactory.in.
By using our Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.