Welcome to Kidfactory.in!
Thank you for shopping with us. Our goal is to make your shopping experience smooth and hassle-free. Please take a look at our shipping and delivery policy below for details about our processes.
Shipping Options and Charges
- Standard Shipping: Available across India.
- Free Shipping: Enjoy free delivery pan India.
Order Processing Time
- All orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Time
- Metro Cities: Delivery within 3-4 business days.
- Tier-2 & Tier-3 Cities: Delivery within 4-6 business days.
- Rural Areas: Delivery within 4-7 business days.
- Delivery timelines may vary based on your location, product availability, or unforeseen events like weather conditions or courier delays.
Order Tracking
- Once your order is shipped, you will receive an email with the tracking details.
- You can track your shipment through my account section at kidfactory.in
- You can track your shipment on the courier partner’s website using the provided tracking ID.
Cash on Delivery (COD)
- COD is available across India.
- COD orders will require verification before dispatch, and delays may occur if we cannot contact you.
Delivery Areas
- We currently deliver to all pin codes across India.
Damaged, Lost, or Missing Shipments
- If your package arrives damaged, please email us at info@kidfactory.in with photos of the product and packaging within 24 hours of delivery.
- For lost or missing packages, contact us immediately, and we will work with the courier to resolve the issue.
Undelivered Packages
- If delivery fails due to an incorrect address or recipient unavailability, the package may be returned to us. In such cases:
- A reshipping fee may apply.
- Refunds (if applicable) will exclude shipping fees.
Contact Us
For any questions or assistance with your order, feel free to reach out:
- Email: info@kidfactory.in
- Phone: +91-9073091744
- Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM
We are here to help and ensure your experience with Kidfactory.in is delightful!